A SHORT COURSE IN BETTER PEOPLE MANAGEMENT. 7 Lessons in Managing Difficult People is a quick course in people management, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people. * Lesson 1: Understanding and preventing difficult behaviour * Lesson 2: Developing your skills for managing difficult people * Lesson 3: More advanced skills for managing difficult people * Lesson 4: Managing specific types of difficult behaviour * Lesson 5: Feedback that works and critical converstions * Lesson 6: Managing conflict * Lesson 7: Getting support and escalating issues Explore the main themes and ideas of managing difficult people, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Managing Difficult People is your fastest route to success. ABOUT THE SERIES 7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject.