There are so many options, I'm not sure what to choose! 

• Ready-to-Ship Items: Dispatched from our warehouse within 1 to 3 business days.
• Special Order Items: Custom-ordered from our supplier and dispatched within 5 to 7 business days.

📦 Important Note for Mixed Orders:
If your order contains a combination of ready-to-ship and special-order items, the entire order will be held and shipped together within 5 to 7 business days (the longest lead time applies).

Need your ready-to-ship items sooner? Please place two separate orders.

Courier Orders

Once your parcel has been collected you will receive an email confirming that your order is on its way. This email includes your tracking number and a link to track your delivery progress on the relevant courier's website.

Bob Box Click-and-Collect

When you shop online, you can opt to have your parcel delivered to a Bob Box locker during checkout. After your parcel is delivered, you have 48 hours to pick it up from your chosen location. To find out more, go to https://www.bobbox.co.za/how-it-works/

Pargo Click and Collect

We now offer Pargo collection points. Please see collection points at checkout.  You can see more Pargo Click and Collect FAQ's here

Branch Collection

In-store collection available within 5 to 10 working days

Select the Pick Up option at checkout and choose your closest Reader's Warehouse branch 

Not sure which Reader's Warehouse is closest to you? Have a look at our handy Store Locator & find your new favourite store.

Once your order is complete and has arrived at your chosen Reader's Warehouse store, one of our friendly book enthusiasts will be in touch.

Please take note that we will only hold your order for a period of 1 MONTH at your selected store.  If you haven't collected after 1 month, it will be returned to the head office, and your account will be credited with the amount of your order. 

NB:  If you decide to have your order couriered to you after it's been delivered to your chosen store for pick-up,  you will be charged an additional courier fee. 

RETURNS AND EXCHANGES
See conditions and procedure in our return FAQs

All sounds a bit confusing? Our friendly Customer Care Agents are able to take all the work out of tracking your order. Simply contact us on incoming@readerswarehouse.co.za or to speak to a human, please call (021) 7056812.

Please Note: Like all human beings, we do require sleep; our Customer Care Agents are only available during working hours.

Hint: Please make sure you have given us your correct address and contact number for deliveries; otherwise, there will be delays.