{"product_id":"9780273775089","title":"The Ten Principles","description":"Create a great customer experience whoever you are.\nCustomers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.\nThis book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are.\nFor managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.","brand":"BOOKSITE","offers":[{"title":"Default Title","offer_id":32040168128627,"sku":"9780273775089","price":561.0,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/2291\/7991\/products\/the-ten-principles-behind-great-customer-experiences-matt-watkinson-15209303900275.jpg?v=1638184329","url":"https:\/\/www.readerswarehouse.shop\/products\/9780273775089","provider":"Readers Warehouse","version":"1.0","type":"link"}